Resort Check-in Information
Please have your Sunwing hotel voucher ready for check-in at the hotel's reception. Based upon your arrival and check-in time, it is possible that your room may not be ready. Pack your bathing suit, shorts and sunscreen in your carry-on so that you can enjoy the facilities until your room is available.

Welcome Briefing
Our welcome briefing provides valuable information on Riviera Maya, your hotel services, money exchange, shopping, and excursions. We will also inform you about the departure procedure and answer any questions you may have. Make sure to attend yours.

Help in Destination
Your friendly Sunwing destination representative is available in Riviera Maya should you require assistance. Please check the Sunwing Vacations information boards or binders located in your hotel for a schedule of when your Sunwing destination representative is available.

Drinking Water
It is recommended that you drink bottled water while in Riviera Maya. Most hotels offer bottled water in your hotel room and can also be purchased in the hotel's shop and in grocery stores. The ice and drinking water served in the hotels are generally made from purified water.

Long Distance Calls
Long distance telephone charges in Riviera Maya can be quite expensive. It is recommended to make a collect call or use your calling card. Service charges may apply when calling from your hotel room.

Safety Deposit Boxes
Please use your safety deposit box for all your valuables, cash and travel documents. Some hotels in Riviera Maya provide safety deposit boxes free of charge while others may require a nominal fee. You will be required to pay a penalty fee if you lose the key.

Resort Safety
Traveling to foreign destinations can be very exhilarating. Tourists must be aware that potential problems and risks to your personal safety could exist anywhere. Please use the same personal safety precautions and common sense on your vacation that you would at home e.g. apply sunscreen frequently, do not swim alone and do not display cash. Avoid venturing out alone and beware of dark or isolated areas.

Taxes and Tipping
Generally, taxes are automatically added to purchases. The tipping percentage is similar to that at home. If you receive good service, please express your gratitude and offer a tip.

Your Flight Home
Please check the Sunwing Vacations information boards or binders located in your hotel to reconfirm your flight from Riviera Maya and its departure time. As a friendly reminder, make sure that you have packed your flight documents, medication, or any articles that you must have with you at all times in your carry-on luggage. Seat selection is on a first come, first serve basis at the airport, unless previously booked and paid for prior to your departure.